FAQ

FAQ

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

     

  • Can I cancel an order?

    We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

    Please visit our Return Page for further assistance here.

     

  • Why was an item cancelled from my order?

    Orders or items from an order may be cancelled by our system for various reasons.

    • - Unable to ship to the address provided.
    • - Inventory for the item has become unavailable at the time of packing.
    • - Errors in processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.

     

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    • - Merchandise must be returned within 30 days from the date of purchase.
    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed.
    • -You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    RVCA.CA.com
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

  • Can I exchange an item?

    Unfortunately, we do not offer exchanges. If you would like to create a return please click here for all return details. 

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Shipping

Shipping

  • Shipping Rates and Timelines

    Canada Shipping Only.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    CAN PO Box Shipping:  We are unable to service PO Boxes at the moment. Please make sure to enter a physical address to avoid any issues with your shipment.

    Standard Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

    Please Note: Rural shipping locations may experience extended transit times.  

    Expedited shipping is temporarily unavailable.

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  • How do I get free shipping?

    Join the RVCA Insider loyalty program for free shipping and other awesome perks. Click here to sign up.

     

  • When will my order ship?

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all federal holidays) for processing before order ships from our warehouse.

    Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

     

  • Can I change my shipping address?

    Unfortunately, once an order has been submitted we are unable to cancel or modify.

     

  • How do I check my order status?

    Here are some helpful tips & tools to help you check the status of your order:

    • Check your email - We send you regular emails regarding the status of your order.
    • Visit our Order Status page - Click here to check your order status online at any time.
    • Orders can take 2-3 business days to process before shipping depending on your shipping method.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.

    Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

     

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Returns

Returns

  • Return Policy

    Canada Returns Only.

    EXCHANGES: We do not offer exchanges, please create a return for the unwanted item and place a new order for the product you desire. This will ensure the product is available and gets to you quicker. 

    RETURN POLICY

    • - Merchandise can only be returned if purchased online directly from RVCA.com
    • - Merchandise must be returned within 30 days from the date of purchase.
    • - Merchandise must be in original condition.
    • - Items listed as FINAL SALE cannot be returned for a refund. 
    • - Shipping charges incurred during checkout are not refundable. 
    • - Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    RETURN GUIDELINES

    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    RVCA.CA

    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

    Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account. 

     

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    • - Customers are responsible for any return costs.
    • - Merchandise must be returned within 30 days from the date of purchase.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed. 
    • -You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    RVCA.CA
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

  • What is your return address?

    Customers are responsible for any return costs. We suggest obtaining proof of return and retaining it until your refund has been processed. You will be notified via email once your refund has been approved.

    Returns will be processed within 5-7 business days of arrival at our warehouse. Please select a carrier of your choice and return item(s) to the following address:

    RVCA.CA
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

  • How do I check the status of my return?

    Returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier.

    Once the package has been received by our facility, please allow 5-7 business days to complete. Additional processing time may occur based on your financial institution.

     

  • How long can a return take to complete?

    Once a return has been sent back, please allow for the required transit time based on your selected carrier/method.

    Once the return has been received by our facility, allow an additional 5-7 business days for the refund to be completed back to your original form of payment.

     

  • Can I exchange an item from my order?

    Unfortunately, we are unable to create exchanges. If you would like to create a return, please follow the instructions below.

    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed. 
    • -You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    RVCA.CA
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

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Warranty

Warranty

  • WARRANTY POLICIES

    RVCA WARRANTS ALL APPAREL TO BE FREE OF DEFECTS IN MATERIAL OR WORKMANSHIP FOR A PERIOD OF NINETY (90) DAYS FROM THE ORIGINAL DATE OF PURCHASE, WHEN PURCHASED FROM AN AUTHORIZED DEALER. THE APPAREL WARRANTY COVERS DEFECT OF WORKMANSHIP AND MATERIALS, BUT DOES NOT COVER DAMAGE CAUSED BY ACCIDENT, IMPROPER CARE, NEGLIGENCE, NORMAL WEAR AND TEAR, OR THE NATURAL BREAKDOWN OF COLORS AND MATERIAL THROUGH TIME, EXPOSURE OR EXTENSIVE USE. 

    LUGGAGE PRODUCTS CARRY A NINETY (90) DAY WARRANTY FROM THE ORIGINAL DATE OF PURCHASE, WHEN PURCHASED FROM AN AUTHORIZED DEALER.

    IF A RVCA PRODUCT IS FOUND TO BE DEFECTIVE AFTER INSPECTION BY A WARRANTY TECHNICIAN, RVCA WILL REPAIR OR REPLACE THE PRODUCT WITH AN EXISTING COMPARABLE MODEL AT THE TECHNICIAN’S DISCRETION. RVCA IS NOT LIABLE FOR ANY DAMAGES, LOSSES AND/OR COSTS INCURRED RESULTING FROM THE LOSS OR USAGE OF OUR PRODUCTS. 

    REPAIRED OR REPLACED PRODUCTS ARE COVERED FOR THE REMAINDER OF THE ORIGINAL WARRANTY

    NOTE: FACEMASKS DO NOT CARRY A MANUFACTURER WARRANTY. IF YOU'RE EXPERIENCING AN ISSUE WITH A FACEMASK, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM.

    TO INITIATE A WARRANTY CLAIM:

    PLEASE CONTACT WARRANTY.USA@BOARDRIDERS.COM  WHEN DOING SO, PLEASE INCLUDE:

    • - YOUR NAME
    • - PRODUCT NUMBER/COLOR/SIZE
    • - BRIEF DESCRIPTION OF THE ISSUE THAT YOU ARE ENCOUNTERING WITH THE PRODUCT
    • - PHOTOS OF THE DEFECTIVE AREA
    • - COPY OF THE ORIGINAL PROOF OF PURCHASE

    ONCE WE RECEIVE YOUR EMAIL, ONE OF OUR WARRANTY COORDINATORS WILL REACH OUT TO YOU WITH THE NEXT STEPS TO GET YOUR CLAIM PROCESSED.

    WARRANTY CLAIM SHIPMENTS SENT IN WITHOUT PRIOR APPROVAL WILL BE RETURNED TO SENDER

     

  • WETSUIT WARRANTY

    Thank you for choosing RVCA Wetsuits.


    All RVCA wetsuits come with a limited 2-year warranty on stitching, 12 months on all materials, workmanship and liquid welded seams, from the date purchased. If your wetsuit meets the warranty coverage periods above and you would like to initiate a claim, please email WARRANTY.USA@BOARDRIDERS.COM.


    In your email, please include a description of the damage and how it occurred, a copy of your original proof of purchase (or a bank statement showing the purchase date and amount), and photos of the damage so we can evaluate the claim. Your claim is important to us and we will respond to all claim emails within 24-48 hours after receipt (Monday – Friday 6 am to 3 PM PST excluding Weekends/Holidays).


    The warranty coordinator assigned to your claim will evaluate your claim info and contact you with all needed information. Once your claim is approved and you are sending your suit in for repair, please note that: All inbound shipping charges and associated costs are the responsibility of the consumer. Boardriders handles all return shipping costs. Boardriders is not responsible for any suits lost in transit by the carrier. Please return your suit completely dry and free of sand. Any suits returned wet will be delayed in the repair process. Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process.


    Warranty coverage/repair/replacement is at the discretion of Boardriders. If your suit cannot be repaired and is covered by warranty, Boardriders reserves the right to replace the suit with an alternate suit of equal model/value or issue a gift card/code for the value shown on the proof of purchase.

  • HOW DO I CHECK THE STATUS OF MY WARRANTY CLAIM?

    ONCE WE RECEIVE YOUR EMAIL, A WARRANTY COORDINATORS WILL REACH OUT TO YOU WITH THE NEXT STEPS TO GET YOUR CLAIM PROCESSED VIA EMAIL.

    WARRANTY CLAIM SHIPMENTS SENT IN WITHOUT PRIOR APPROVAL WILL BE RETURNED TO SENDER. PLEASE ALLOW UP TO 7-10 BUSINESS DAYS FOR YOUR CLAIM TO BE RECEIVED AND PROCESSED. IF YOU HAVE STILL NOT HEARD BACK REGARDING YOUR CLAIM, PLEASE REACH OUT TO OUR WARRANTY TEAM AT WARRANTY.USA@BOARDRIDERS.COM.

     

  • HOW DO I SUBMIT A WARRANTY CLAIM?

    TO CHECK IF YOUR ITEM QUALIFIES, AND FOR WARRANT CLAIM INSTRUCTIONS, PLEASE REVIEW OUR WARRANTY POLICY.

    TO INITIATE A WARRANTY CLAIM:

    PLEASE CONTACT WARRANTY.USA@BOARDRIDERS.COM  WHEN DOING SO, PLEASE INCLUDE:

    • - YOUR NAME
    • - PRODUCT NUMBER/COLOR/SIZE
    • - BRIEF DESCRIPTION OF THE ISSUE THAT YOU ARE ENCOUNTERING WITH THE PRODUCT
    • - PHOTOS OF THE DEFECTIVE AREA
    • - COPY OF THE ORIGINAL PROOF OF PURCHASE

    ONCE WE RECEIVE YOUR EMAIL, ONE OF OUR WARRANTY COORDINATORS WILL REACH OUT TO YOU WITH THE NEXT STEPS TO GET YOUR CLAIM PROCESSED.

    WARRANTY CLAIM SHIPMENTS SENT IN WITHOUT PRIOR APPROVAL WILL BE RETURNED TO SENDER.

     

Promotions and Discounts

Promotions and Discounts

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Size Guide

Men's Size Guide

WOMENS SIZE GUIDES

  • WOMENS SIZE GUIDES

    WOMEN'S SWIMWEAR

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    WOMEN’S TOPS

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    WOMEN’S BOTTOMS

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    WOMEN’S DENIM & PANTS

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BOYS SIZE GUIDES

Payment and Gift Cards

Gift Cards

Payments and Authorizations

  • Accepted Payment Methods

    Payment Options

    We accept Visa,  Mastercard, American Express, Discover and PayPal. You may also use some prepaid gift cards as long as you have pre-registered them with your current address.

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    Please Note:

    You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.

    For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. 

     

  • When will I be charged for my order?

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

  • Is your site secure?

    Insert RVCA CA site uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

    Secure Shopping Guarantee has been established for every transaction made with dcshoes.com. If any unauthorized charges were to appear on your credit card as a result of shopping with dcshoes-shop.ca, you must notify your credit card provider in accordance with its reporting rules and procedures.

  • Am I Charged Sales Tax?

    Canadian Tax & Duty

    Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the Tax & Duty fee line. The order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery.

  • PayPal

    PayPal is an alternate payment method available for making purchases on dcshoes.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase that you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

    PayPal Conditions

    If you select PayPal as your payment method, you will continue through the checkout process and then automatically proceed to paypal.com to complete your payment.

    Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is removed from the system.

    When using PayPal as a payment method, all returned products must be sent via mail and cannot be returned to retail store locations.

    For more information, visit the PayPal Help Center.

     

RVCA Insider

RVCA INSIDER - LOYALTY

  • RVCA Insider Benefits

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    Join the RVCA Insider loyalty program in-store or online here.

  • FAQ

    HOW DO I JOIN THE RVCA INSIDER LOYALTY PROGRAM?

    YOU CAN JOIN THE RVCA INSIDER LOYALTY PROGRAM IN-STORE OR ONLINE BY CLICKING HERE.

    IS IT FREE TO JOIN THE RVCA INSIDER LOYALTY PROGRAM?

    YES! JOINING THE RVCA INSIDER IS COMPLETELY FREE AND NO PURCHASE IS REQUIRED.

    HOW DO I USE A REWARD?

    ONLINE: REDEEM AND USE YOUR REWARD RIGHT AT CHECKOUT. NOT READY TO SHOP? YOU CAN ALSO GO TO YOUR REWARDS PAGE IN YOUR ACCOUNT AND REDEEM A REWARD FOR FUTURE USE EITHER ONLINE OR IN-STORE. BASED ON THE TOTAL POINTS YOU HAVE IN YOUR ACCOUNT; WE DISPLAY THE VARIOUS TYPES OF OFFERS AND REWARDS YOU CAN USE AT CHECKOUT SO THAT IT’S EASILY ACCESSIBLE TO YOU. YOUR DISCOUNT WILL BE REFLECTED IN THE ORDER TOTAL ONCE YOU HAVE APPLIED IT TO YOUR CART.

    IN-STORE: BEFORE YOU BEGIN YOUR SHOPPING EXPERIENCE, YOU HAVE THE OPTION TO LOG INTO YOUR ACCOUNT ONLINE TO VIEW THE DIFFERENT REWARDS THAT ARE AVAILABLE TO YOU. YOU CAN EITHER REDEEM THAT REWARD IN ADVANCE AND USE IT IN-STORE, OR YOU CAN ASK OUR SALES REPRESENTATIVE TO CHECK FOR ANY AVAILABLE OFFERS/REWARDS UNDER YOUR ACCOUNT. IF THERE IS AN OFFER/REWARD AVAILABLE, WE WILL GLADLY REDEEM IT AND ADD IT TO YOUR PURCHASE.

    HOW DO I EARN OFFERS AND REWARDS?

    AS SOON AS YOUR LOYALTY ACCOUNT HOLDS AT LEAST 200 POINTS, A REWARD WILL BE AVAILABLE FOR YOU TO REDEEM. YOU WILL RECEIVE AN EMAIL ADVISING YOU THAT A REWARD IS AVAILABLE IN YOUR ACCOUNT. DON’T HAVE ENOUGH POINTS? NO WORRIES. FROM TIME TO TIME, WE SEND OUT PROMOTIONAL OFFERS SUCH AS WELCOME, BIRTHDAY, ANNIVERSARY, ETC. AND YOU DON’T NEED TO HAVE POINTS TO REDEEM THEM!

    CAN I USE MY REWARD ON OTHER BOARDRIDERS FAMILY BRANDS?

    YES. AS LONG AS YOU ARE A LOYALTY CLUB MEMBER WITH OUR OTHER FAMILY BRANDS, YOUR REWARDS SHOULD BE AVAILABLE FOR YOU TO USE AT ANY OF THE FAMILY BRANDS

    IF I MAKE AN IN-STORE PURCHASE AND I AM NOT A LOYAL MEMBER OF THAT BOARDRIDERS FAMILY BRAND, CAN I STILL ADD THAT PURCHASE TO MY LOYALTY ACCOUNT AT THE FAMILY BRAND I AM LOYAL TO AND EARN POINTS?

    YES. IF YOU DO NOT HAVE A LOYALTY MEMBERSHIP TO THE BRAND STORE WHERE YOU JUST MADE AN IN-STORE PURCHASE, BUT HAVE A MEMBERSHIP AT ANOTHER ONE OF OUR FAMILY BRANDS, YOU CAN ASK OUR SALES ASSOCIATE TO ADD YOUR PURCHASE HISTORY TO YOUR LOYALTY ACCOUNT.

    DO MY LOYALTY POINTS HAVE AN EXPIRATION DATE?

    YES. JUST LIKE YOUR OFFERS, YOUR TOTAL LOYALTY POINTS ALSO HAVE AN EXPIRATION DATE WHICH CAN BE FOUND IN YOUR ACCOUNT OVERVIEW. BE SURE TO USE ALL YOUR POINTS BEFORE IT RESETS!

    WHAT HAPPENS IF I RETURN AN ITEM?

    IF YOU RECEIVED POINTS WHEN YOU PURCHASED THE ITEM, THEN THOSE POINTS WILL BE REMOVED FROM YOUR ACCOUNT WHEN THE RETURN IS PROCESSED. IF NO POINTS WERE EARNED ON THE PURCHASE OF THE ITEM, THEN NO POINTS WILL BE REMOVED. THIS POINT DEDUCTION ACTIVITY WILL BE VISIBLE ON YOUR POINTS HISTORY PAGE UNDER YOUR ACCOUNT.

    HOW DO I VIEW MY POINTS?

    YOU CAN VIEW YOUR TOTAL POINTS AT ANY TIME BY LOGGING IN TO YOUR ACCOUNT ON OUR BRAND SITES IN WHICH YOU ARE A LOYAL MEMBER. IF YOU HAVE OPTED TO RECEIVE EMAILS REGARDING YOUR ACCOUNT, A QUARTERLY STATEMENT WILL BE EMAILED TO YOU SHOWING THE TOTAL AVAILABLE POINTS.

    DO ALL MY PURCHASES COUNT TOWARDS POINTS?

    YOUR PURCHASES AT ANY RVCA STORE AND WWW.RVCA.COM WILL ACCUMULATE POINTS INCLUDING ELIGIBLE THIRD-PARTY MERCHANDISE PURCHASED THROUGH RVCA.

    MY PURCHASE IS NOT APPEARING IN MY POINTS BALANCE. WHAT SHOULD I DO?

    ONLINE: POINTS ACCUMULATED FROM YOUR PURCHASES WILL APPEAR IN YOUR ACCOUNT ONCE ORDER SHIPS OUT, AS LONG AS YOU HAVE SIGNED INTO YOUR LOYALTY ACCOUNT WHEN MAKING PAYMENT ONLINE. IF YOU ARE STILL UNABLE TO SEE THE POINTS AFTER 48 HOURS WHEN ORDER SHIPPED, PLEASE CONTACT US.

    IN-STORE: AS LONG AS YOU HAVE PROVIDED OUR SALES ASSOCIATE WITH YOUR LOYALTY EMAIL INFORMATION, THE POINTS ACCUMULATED FROM YOUR PURCHASES WILL APPEAR IN YOUR ACCOUNT WITHIN 48 HOURS. IF YOU ARE STILL UNABLE TO SEE THE POINTS AFTER 48 HOURS, PLEASE CONTACT US.

    HOW DO I GET FREE SHIPPING?

    JUST FOR BEING A LOYAL MEMBER, YOU WILL RECEIVE FREE STANDARD SHIPPING ON ALL PURCHASES MADE ON THE SITES WITHIN CANADA AND ALL 50 U.S. STATES, AND APO/FPO ADDRESS.

    HOW DO I GET FREE RETURNS?

    ONLINE: WE OFFER FREE RETURNS TO OUR LOYAL MEMBERS ON ALL ELIGIBLE PURCHASES (EXCLUDING RETURNS FROM CANADA) MADE ON THE SITES WITHIN ALL 50 U.S. STATES, AND APO/FPO ADDRESSES.

    IN-STORE: CHANGED YOUR MIND ABOUT AN ITEM? YOU CAN VISIT ONE OF OUR COMPANY OWNED RETAIL LOCATIONS AND RETURN THE ITEM AS LONG AS THE ITEM IS ELIGIBLE FOR RETURNS BASED ON OUR RETURN POLICY.

     

  • RVCA INSIDER - TERMS AND CONDITIONS

    RVCA INSIDER TERMS AND CONDITIONS 
    EFFECTIVE DATE: OCTOBER 20, 2020 

    PLEASE READ THESE TERMS CAREFULLY. BY PARTICIPATING IN THE RVCA INSIDER LOYALTY PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY ALL TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU CANNOT PARTICIPATE IN RVCA INSIDER. 

    THE RVCA INSIDER LOYALTY PROGRAM (HEREINAFTER “RVCA INSIDER”) IS A CUSTOMER LOYALTY PROGRAM OFFERED BY BOARDRIDERS, INC. (“BOARDRIDERS,” “COMPANY,” “WE” OR “US”) TO CUSTOMERS WHO MEET THE ELIGIBILITY REQUIREMENTS DESCRIBED BELOW.  RVCA INSIDER IS VALID ONLINE IN THE UNITED STATES AND CANADA ON THE RVCA WEBSITE (HEREAFTER, THE “SITES”), AND AT PARTICIPATING RETAIL STORES IN THE UNITED STATES AND CANADA (HEREAFTER, THE “STORES”).  

    WHEN YOU CREATE A USER ACCOUNT ON THE RVCA WEBSITE, YOU WILL AUTOMATICALLY BE ENROLLED IN RVCA INSIDER. BY CREATING AN ACCOUNT AND/OR ENROLLING IN RVCA INSIDER, YOU AGREE (OR, IF YOU ARE UNDER THE AGE OF MAJORITY, YOU HAVE OBTAINED YOUR PARENT OR LEGAL GUARDIAN’S CONSENT) TO PARTICIPATE IN RVCA INSIDER. BY PARTICIPATING IN RVCA INSIDER, YOU WILL BE SUBSCRIBED TO RECEIVE COMMUNICATIONS FROM BILLABONG, SOME OF WHICH MAY BE COMMERCIAL IN NATURE. 

    A.  ACCEPTANCE OF TERMS AND CONDITIONS OF MEMBERSHIP 

    MEMBERSHIP IN RVCA INSIDER IS AVAILABLE TO ANY NATURAL PERSON WHO IS A RESIDENT OF THE UNITED STATE OR CANADA, AND ARE AT LEAST 18 OF AGE (OR THE AGE OF MAJORITY IN THE PLACE OF RESIDENCY) AT THE TIME OF ENROLLMENT IN THE PROGRAM.  BY SUBMITTING AN APPLICATION FOR MEMBERSHIP IN RVCA INSIDER, YOU REPRESENT THAT YOU MEET THESE ELIGIBILITY REQUIREMENTS.  EMPLOYEES, OFFICERS, DIRECTORS, AGENTS AND REPRESENTATIVES OF COMPANY ARE INELIGIBLE FOR MEMBERSHIP IN RVCA INSIDER.  YOU MUST READ AND AGREE TO THESE TERMS AND CONDITIONS OF MEMBERSHIP IN RVCA INSIDER (“TERMS AND CONDITIONS”), AS SET OUT BELOW. 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, COMPANY MAY AT ANY TIME, IN ITS SOLE DISCRETION, ALTER, LIMIT, OR MODIFY THE RVCA INSIDER RULES, REGULATIONS, REWARDS (AS DEFINED IN SECTION B BELOW), ELIGIBILITY FOR MEMBERSHIP, OR ANY OTHER FEATURE OF RVCA INSIDER OR MAY SUSPEND OR TERMINATE RVCA INSIDER AT ANY TIME IN ITS SOLE DISCRETION, WITHOUT GIVING YOU PRIOR NOTICE. IN SUCH INSTANCE, YOUR POINTS (AS DEFINED IN SECTION B BELOW) MAY TERMINATE OR EXPIRE. MOREOVER, COMPANY RESERVES THE RIGHT TO TERMINATE YOUR ACCOUNT AND/OR YOUR PARTICIPATION IN RVCA INSIDER IF COMPANY DETERMINES IN ITS SOLE DISCRETION THAT YOU HAVE VIOLATED THESE TERMS AND CONDITIONS, YOU HAVE MORE THAN ONE (1) RVCA INSIDER ACCOUNT, OR THAT THE USE OF YOUR ACCOUNT OR ANY CONTENT OR MATERIALS OWNED BY COMPANY IS DISRUPTIVE, UNAUTHORIZED, DECEPTIVE, FRAUDULENT OR OTHERWISE UNLAWFUL. 

    B.  PRINCIPLE OF RVCA INSIDER 

    AS A RVCA INSIDER MEMBER, YOU CAN EARN RVCA INSIDER POINTS (“POINTS”) BY (I) PURCHASING RVCA BRAND MERCHANDISE AND ELIGIBLE THIRD-PARTY MERCHANDISE AS DETERMINED BY BOARDRIDERS IN ITS SOLE DISCRETION (EXCLUDES THE PURCHASE OF E-GIFT CARDS, GIFT CARDS, SHIPPING & HANDLING CHARGES, AND SALES TAXES ON PURCHASES) ON THE SITES AND AT STORES (“ELIGIBLE PURCHASES”); AND (II) PARTICIPATING IN POINT-EARNING ACTIVITIES OFFERED BY COMPANY FROM TIME TO TIME (E.G., DOUBLE POINTS TUESDAYS, RESPONDING TO A SURVEY, ETC.). POINTS EARNED IN THIS WAY GIVE YOU ACCESS TO SELECT REWARDS (“REWARDS”) AS DETERMINED BY COMPANY IN ITS SOLE DISCRETION. 

    C.  MEMBERSHIP IN RVCA INSIDER 

    TO JOIN RVCA INSIDER, SIMPLY ASK ABOUT IT AT ONE OF OUR STORES OR JOIN ONLINE ON THE SITES. YOU MUST CREATE AN ONLINE USER ACCOUNT IN ORDER TO PARTICIPATE IN RVCA INSIDER. UPON JOINING, YOU WILL RECEIVE A WELCOME EMAIL WITH A MEMBER NUMBER.   

    IN ORDER TO GET THE MOST COMPLETE EXPERIENCE OUT OF YOUR RVCA INSIDER MEMBERSHIP, INCLUDING RECEIVING EXCLUSIVE RVCA INSIDER OFFERS, COMPANY RECOMMENDS THAT YOU SUBSCRIBE TO RECEIVE ALL RVCA INSIDER EMAILS. YOU WILL PERIODICALLY RECEIVE EMAILS FROM US. SOME OF THESE WILL BE MARKETING EMAILS, IF YOU HAVE SUBSCRIBED TO RECEIVE SUCH EMAILS, WHILE OTHERS WILL BE TRANSACTIONAL EMAILS THAT RELATE TO YOUR MEMBERSHIP IN RVCA INSIDER. EXAMPLES OF TRANSACTIONAL EMAILS INCLUDE: THE WELCOME EMAIL, ACCOUNT STATEMENT EMAILS, EARNED REWARDS EMAILS OR OTHER COMMUNICATIONS THAT HELP US TO MAINTAIN YOUR USER ACCOUNT. AT ANY TIME, YOU MAY OPT OUT OF MARKETING EMAILS, TRANSACTIONAL EMAILS, OR BOTH. IF YOU OPT OUT OF MARKETING EMAILS, YOU WILL NOT BE NOTIFIED OF ALL REWARDS OPPORTUNITIES THAT YOU WOULD HAVE OTHERWISE BEEN NOTIFIED ABOUT HAD YOU AGREED TO RECEIVE MARKETING EMAILS FROM US (E.G., BIRTHDAY OFFER AND SPECIAL PROMOTIONS). YOU MAY STILL ACCESS YOUR LOYALTY MEMBERSHIP STATUS, EARNED POINTS AND REWARDS, BY LOGGING INTO YOUR ACCOUNT. 

    YOU ARE RESPONSIBLE FOR THE ACCURACY OF THE INFORMATION YOU PROVIDE AND SHALL BE SOLELY LIABLE FOR ANY INCORRECT, INCOMPLETE OR OUT-OF-DATE INFORMATION. COMPANY RESERVES THE RIGHT TO REQUEST AT ANY TIME ANY DOCUMENT TO PROVE THE IDENTITY OF THE PERSON WHO HAS JOINED OR WISHES TO JOIN RVCA INSIDER, PARTICULARLY IN THE CASE OF TWO PEOPLE WITH THE SAME NAME. 

    ONLY ONE (1) MEMBERSHIP IN RVCA INSIDER IS PERMITTED PER PERSON AND EMAIL ADDRESS. IN THE EVENT OF A DISPUTE OVER OWNERSHIP OF YOUR USER ACCOUNT, THE REGISTRATION WILL BE DECLARED TO HAVE BEEN MADE BY THE AUTHORIZED ACCOUNT HOLDER OF THE EMAIL ADDRESS SUBMITTED AT THE TIME OF ENROLLMENT. FOR PURPOSES OF THESE TERMS AND CONDITIONS, THE “AUTHORIZED ACCOUNT HOLDER” IS THE NATURAL PERSON WHO IS ASSIGNED TO THE SUBMITTED EMAIL ADDRESS BY AN INTERNET PROVIDER, ONLINE SERVICE PROVIDER, OR OTHER ORGANIZATION (E.G., BUSINESS, EDUCATIONAL INSTITUTION, ETC.) THAT IS RESPONSIBLE FOR ASSIGNING EMAIL ADDRESSES FOR THE DOMAIN ASSOCIATED WITH THE SUBMITTED EMAIL ADDRESS. MEMBERSHIP IN THE RVCA INSIDER, POINTS AND REWARDS ARE NON-TRANSFERABLE, PERSONAL AND FOR INDIVIDUALS’ OWN PRIVATE, NON-PROFESSIONAL USE ONLY. MEMBERSHIP, POINTS AND REWARDS CANNOT BE ASSIGNED. 

    D.  EARNING MEMBERSHIP POINTS 

    YOU WILL BEGIN EARNING POINTS OVER A 12-MONTH PERIOD FROM THE DATE ON WHICH YOU JOIN RVCA INSIDER, AND WILL BE AWARDED 100 POINTS UPON ENROLLMENT IN RVCA INSIDER.  YOU WILL ALSO EARN POINTS ON ALL ELIGIBLE PURCHASES AND PARTICIPATION IN OTHER SPECIAL PROGRAMS AND PROMOTIONAL OFFERS THAT MAY BE ANNOUNCED BY RVCA OR ITS THIRD-PARTY PARTNERS FROM TIME TO TIME.  POINTS WILL EXPIRE TWELVE (12) MONTHS AFTER THEY ARE EARNED ON A ROLLING BASIS.  

    POINTS HAVE NO CASH, MONETARY OR REAL-WORLD VALUE. UNLESS A SPECIAL OFFER IS APPLICABLE, YOU SHALL EARN ONE (1) POINT FOR EVERY U.S. OR CANADIAN DOLLAR ($1.00) YOU SPEND (AS APPLICABLE, BASED ON COUNTRY OF PURCHASE) ON THE SITES OR IN A STORE.  POINTS MAY BE EARNED IN FRACTIONAL AMOUNTS DEPENDING ON THE VALUE OF YOUR PURCHASE AND WILL BE ROUNDED UP TO THE NEXT DOLLAR. WHEN MAKING A PURCHASE ON THE SITES, YOU MUST LOG-IN TO YOUR USER ACCOUNT IN ORDER TO EARN POINTS. WHEN MAKING A PURCHASE AT A STORE, YOU MUST PROVIDE YOUR EMAIL ADDRESS OF OTHER MEMBERSHIP INFORMATION IN ORDER TO EARN POINTS ON YOUR IN-STORE PURCHASE.  FROM TIME TO TIME, WE, OR OTHERS ACTING WITH OUR PERMISSION, MAY NOTIFY YOU OF SPECIAL PROMOTIONAL OFFERS THAT OFFER YOU “BONUS POINTS.” BONUS POINTS WILL BE AWARDED AS DESCRIBED IN THE APPLICABLE PROMOTIONAL OFFER AND WILL BE SUBJECT TO ANY ADDITIONAL TERMS SET FORTH IN THE PROMOTIONAL OFFER. 

    POINTS WILL NOT BE AWARDED ON UNAUTHORIZED OR FRAUDULENT PURCHASES, NOR WILL POINTS BE AWARDED IF, IN COMPANY’S REASONABLE OPINION, THE MERCHANDISE OR SERVICES PURCHASED WILL BE USED FOR RESALE OR COMMERCIAL USE AND ANY POINTS AWARDED ON SUCH PURCHASES WILL BE FORFEITED.  POINTS WILL NOT BE EARNED ON THE FOLLOWING ITEMS:  PURCHASE OF E-GIFT CARDS OR GIFT CARDS, SHIPPING & HANDLING CHARGES, AND SALES TAXES ON PURCHASES. 

    NO POINTS WILL BE EARNED FOR PURCHASES MADE ON THE SITES USING THE GUEST CHECKOUT OPTION. ANY PURCHASES YOU MAKE PRIOR TO JOINING RVCA INSIDER ARE NOT ELIGIBLE FOR POINTS. 

    COMPANY RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO DETERMINE AND ESTABLISH THE VALUE OF POINTS. IN THE EVENT OF A DISPUTE REGARDING THE NUMBER OF POINTS EARNED BY A MEMBER, COMPANY SHALL HAVE THE SOLE DISCRETION TO DETERMINE THE ACCURATE NUMBER OF POINTS EARNED BY SUCH MEMBER. ALL DECISIONS BY COMPANY WITH RESPECT TO POINTS ARE FINAL. 

    E.  MEMBERSHIP REWARDS 

    YOUR MEMBERSHIP REWARDS INCLUDE THE FOLLOWING: 

    • REWARDS: THESE ARE SINGLE-USE COUPONS THAT CAN BE USED FOR DISCOUNTS OFF PURCHASES ON THE SITES OR AT STORES AS DESCRIBED BELOW.  THE AMOUNT OF YOUR REWARD WILL BE DETERMINED BY THE TOTAL AMOUNT OF POINTS YOU HAVE ACCUMULATED.  EVERY 200 POINTS = $15 OFF ELIGIBLE PURCHASES. REWARDS SHALL BE AWARDED IN $15 (U.S. OR CANADIAN DOLLARS, AS APPLICABLE, BASED ON COUNTRY OF PURCHASE) INCREMENTS AS FOLLOWS:   

    • IF YOU ACCUMULATE 200 POINTS OR MORE BUT LESS THAN 400 POINTS, YOU SHALL RECEIVE A REWARD OF $15 OFF YOUR NEXT PURCHASE OF $25 OR MORE. 

    • IF YOU ACCUMULATE 400 POINTS OR MORE BUT LESS THAN 600 POINTS, YOU SHALL RECEIVE A REWARD OF $30 OFF YOUR NEXT PURCHASE OF $50 OR MORE. 

    • IF YOU ACCUMULATE 600 POINTS OR MORE BUT LESS THAN 800 POINTS, YOU SHALL RECEIVE A REWARD OF $45 OFF YOUR NEXT PURCHASE OF $75 OR MORE. 

    • IF YOU ACCUMULATE 800 POINTS OR MORE BUT LESS THAN 1,000 POINTS, YOU SHALL RECEIVE A REWARD OF $60 OFF YOUR NEXT PURCHASE OF $100 OR MORE. 

    • IF YOU ACCUMULATE 1,000 POINTS OR MORE, YOU SHALL RECEIVE A REWARD OF $75 OFF YOUR NEXT PURCHASE OF $125 OR MORE. 

    EACH REWARD SHALL BE VALID FOR SIXTY (60) DAYS FROM DATE OF ISSUANCE OR SUCH OTHER TIME AS SET FORTH ON THE REWARD. REWARDS MAY ONLY BE USED FOR THE PURCHASE, ON THE SITES OR AT STORES, OF RVCA OR OTHER BOARDRIDERS BRANDS (I.E., QUIKSILVER, ROXY, DC SHOES, BILLABONG, ELEMENT) IN WHICH YOU ARE ALSO A LOYALTY PROGRAM MEMBER.  EACH REWARD MAY ONLY BE USED ONCE. LIMITATIONS ON THE NUMBER OF REWARDS THAT CAN BE USED IN A SINGLE TRANSACTION MAY APPLY. REWARDS HAVE NO MARKET OR CASH VALUE AND ARE NON-TRANSFERABLE. 

    • FIRST LOYAL PURCHASE OFFER: FOLLOWING YOUR ENROLLMENT IN RVCA INSIDER, YOU WILL RECEIVE A ONE-TIME 20% OFF FIRST LOYAL PURCHASE OFFER FOLLOWING YOUR FIRST PURCHASE OF RVCA MERCHANDISE ON THE SITES OR AT STORES. EACH FIRST LOYAL PURCHASE OFFER SHALL BE VALID FOR THIRTY (30) DAYS FROM DATE OF ISSUANCE OR SUCH OTHER TIME AS SET FORTH ON THE FIRST LOYAL PURCHASE OFFER. FIRST LOYAL PURCHASE OFFERS MAY ONLY BE USED FOR THE PURCHASE OF RVCA MERCHANDISE ON THE SITES OR AT STORES. EACH FIRST LOYAL PURCHASE OFFER MAY ONLY BE USED ONCE. LIMITATIONS ON THE NUMBER OF FIRST LOYAL PURCHASE OFFERS THAT CAN BE USED IN A SINGLE TRANSACTION MAY APPLY.  FIRST LOYAL PURCHASE OFFERS HAVE NO MARKET OR CASH VALUE AND ARE NON-TRANSFERABLE. 

    • BIRTHDAY OFFER: FOLLOWING YOUR ENROLLMENT IN RVCA INSIDER, YOU WILL RECEIVE A 25% OFF BIRTHDAY OFFER ONCE A YEAR AT THE BEGINNING OF THE MONTH IN WHICH YOU CELEBRATE YOUR BIRTHDAY. EACH BIRTHDAY OFFER SHALL BE VALID FOR THIRTY (30) DAYS FROM DATE OF ISSUANCE OR SUCH OTHER TIME AS SET FORTH ON THE BIRTHDAY OFFER. BIRTHDAY OFFERS MAY ONLY BE USED FOR THE PURCHASE OF RVCA MERCHANDISE ON THE SITES OR AT STORES. EACH BIRTHDAY OFFER MAY ONLY BE USED ONCE. LIMITATIONS ON THE NUMBER OF OFFERS THAT CAN BE USED IN A SINGLE TRANSACTION MAY APPLY. OFFERS HAVE NO MARKET OR CASH VALUE AND ARE NON-TRANSFERABLE. 

    • ANNIVERSARY OFFER: FOLLOWING YOUR ENROLLMENT IN RVCA INSIDER, YOU WILL RECEIVE A 25% OFF ANNIVERSARY OFFER ONCE A YEAR ON THE 15TH DAY OF THE MONTH IN WHICH YOU ENROLLED IN RVCA INSIDER. EACH ANNIVERSARY OFFER SHALL BE VALID FOR SIXTY (60) DAYS FROM DATE OF ISSUANCE OR SUCH OTHER TIME AS SET FORTH ON THE ANNIVERSARY OFFER.  ANNIVERSARY OFFERS MAY ONLY BE USED FOR THE PURCHASE OF RVCA MERCHANDISE ON THE SITES OR AT STORES. EACH ANNIVERSARY OFFER MAY ONLY BE USED ONCE. LIMITATIONS ON THE NUMBER OF ANNIVERSARY OFFERS THAT CAN BE USED IN A SINGLE TRANSACTION MAY APPLY.  ANNIVERSARY OFFERS HAVE NO MARKET OR CASH VALUE AND ARE NON-TRANSFERABLE. 

    • FREE ECONOMY SHIPPING: YOU SHALL RECEIVE FREE ECONOMY SHIPPING ON ALL PURCHASES MADE ON THE SITES WITHIN CANADA AND ALL 50 U.S. STATES, APO/FPO ADDRESSES, AND THE FOLLOWING U.S. TERRITORIES:  GUAM, PUERTO RICO, US VIRGIN ISLANDS, AND AMERICAN SAMOA ONLY. 

    • FREE RETURNS: YOU SHALL RECEIVE FREE RETURNS ON ALL ELIGIBLE PURCHASES (EXCLUDING RETURNS FROM CANADA) MADE ON THE SITES WITHIN ALL 50 U.S. STATES, APO/FPO ADDRESSES, AND THE FOLLOWING U.S. TERRITORIES:  GUAM, PUERTO RICO, US VIRGIN ISLANDS, AND AMERICAN SAMOA ONLY. 

    SOME REWARDS OR OFFERS MAY ONLY BE AVAILABLE TO RESIDENTS OF A PARTICULAR COUNTRY (E.G., U.S. ONLY OR CANADA ONLY). COMPANY RESERVES THE RIGHT TO SUBSTITUTE REWARDS OR OFFERS AT ITS SOLE DISCRETION. UNLESS OTHERWISE NOTED BY COMPANY, REWARDS AND OFFERS CANNOT BE COMBINED WITH ANY OTHER OFFERS. YOU CANNOT USE REWARDS OR OFFERS RETROACTIVELY FOR PRIOR PURCHASES. COMPANY IS NOT RESPONSIBLE FOR LOST OR STOLEN REWARDS OR OFFERS. IF YOU OPT OUT OF CERTAIN TYPES OF EMAILS, E.G., LOYALTY PROGRAM EMAILS, YOU MAY NOT BE ABLE TO RECEIVE REWARDS OR OFFERS BY EMAIL, ALTHOUGH YOU WILL BE ABLE TO VIEW YOUR REWARDS OR OFFER STATUS BY VISITING A STORE OR LOGGING IN TO YOUR RVCA INSIDER ACCOUNT. 

    F.  UPDATING YOUR ACCOUNT 

    PARTICIPATION IN RVCA INSIDER REQUIRES AN EMAIL ADDRESS AND A VALID PASSWORD. YOU SHOULD CONSIDER YOUR USER PASSWORD CONFIDENTIAL INFORMATION. ANYONE WITH KNOWLEDGE OF BOTH YOUR EMAIL ADDRESS AND PASSWORD CAN GAIN ACCESS TO YOUR ACCOUNT. YOU AGREE TO IMMEDIATELY NOTIFY US IF YOU BECOME AWARE OF ANY LOSS OR THEFT OF YOUR PASSWORD OR ANY UNAUTHORIZED USE OF YOUR EMAIL AND PASSWORD. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THESE OBLIGATIONS. 

    IT IS YOUR RESPONSIBILITY TO KEEP YOUR INFORMATION UP TO DATE AND TO NOTIFY COMPANY OF ANY CHANGES BY EDITING YOUR USER ACCOUNT INFORMATION. YOU SHALL BE SOLELY LIABLE FOR ANY OUT-OF-DATE, INCOMPLETE OR INACCURATE INFORMATION. UNDER NO CIRCUMSTANCES MAY COMPANY BE HELD LIABLE IN THE EVENT THAT YOU DO NOT RECEIVE POINTS OR REWARDS OR OFFERS DUE TO OUT-OF-DATE, INCOMPLETE OR INACCURATE INFORMATION. 

    IF YOU ARE A U.S. RESIDENT, YOU MAY CLOSE YOUR USER ACCOUNT BY SENDING AN EMAIL REQUEST TO SHOP@RVCA.COM.  CANADIAN RESIDENTS MAY CLOSE THEIR ACCOUNTS BY SENDING AN EMAIL REQUEST TO CA.SHOP@RVCA.COM.  

    G.  FRAUDULENT USE OF RVCA INSIDER 

    ANY FRAUD, ATTEMPTED FRAUD OR THEFT ON THE SITES OR AT A STORE, ANY WRONGFUL OR INAPPROPRIATE USE OF RVCA INSIDER, ANY ABNORMALLY HIGH NUMBER OF TRANSACTIONS FOUND TO HAVE BEEN MADE OVER ONE OR MORE DAYS, ANY PAYMENT INCIDENT OR MORE GENERALLY ANY VIOLATION BY YOU OF THESE TERMS AND CONDITIONS SHALL LEAD TO THE AUTOMATIC SUSPENSION OR PERMANENT DEACTIVATION OF YOUR MEMBERSHIP IN RVCA INSIDER. COMPANY RESERVES THE RIGHT TO SUSPEND OR DEACTIVATE YOUR ACCOUNT, RVCA INSIDER AND/OR CANCEL REWARDS AND YOU SHALL HAVE NO RIGHT TO CLAIM ANY COMPENSATION. IN ADDITION, ANY POINTS ACQUIRED IN VIOLATION OF THESE TERMS AND CONDITIONS OR THROUGH MISUSE OR FRAUDULENT USE SHALL BE CANCELLED WITHOUT ANY FORM OF COMPENSATION. 

    H.  AMENDMENT, FAILURE OR INTERRUPTION OF RVCA INSIDER 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, COMPANY RESERVES THE RIGHT TO AMEND THESE TERMS AND CONDITIONS AT ANY TIME, WITHOUT PROVIDING YOU NOTICE. COMPANY ALSO RESERVES THE RIGHT TO CHANGE REWARDS OFFERED, AS WELL AS TO AMEND OR SUSPEND RVCA INSIDER. 

    COMPANY SHALL BE EXEMPT FROM ANY LIABILITY FOR ALL CONSEQUENCES, DIRECT OR INDIRECT, OF ANY FAILURES OF RVCA INSIDER. NO AMENDMENT, WITHDRAWAL OR FAILURE OF RVCA INSIDER SHALL GIVE YOU AN ENTITLEMENT TO COMPENSATION. IF RVCA INSIDER IS SUSPENDED, ANY POINTS EARNED MAY NO LONGER BE VALID OR HONORED BY COMPANY, AT COMPANY’S SOLE DISCRETION. 

    I.  FOR CALIFORNIA RESIDENTS - NOTICE OF FINANCIAL INCENTIVE 

    WE HAVE STRUCTURED AND ADMINISTER THE RVCA INSIDER PROGRAM IN ACCORDANCE WITH THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA).  IN ADDITION TO THE OTHER INFORMATION DESCRIBED IN THESE TERMS AND CONDITIONS REGARDING THE MATERIAL TERMS OF THE RVCA INSIDER PROGRAM, WE PROVIDE THE FOLLOWING ADDITIONAL INFORMATION APPLICABLE TO CALIFORNIA RESIDENTS.  THE CATEGORIES OF PERSONAL INFORMATION WE COLLECT AS PART OF YOUR PARTICIPATION IN RVCA INSIDER ARE:  FIRST NAME, LAST NAME, EMAIL ADDRESS, SHIPPING ADDRESS, DATE OF BIRTH, PHONE NUMBER, AND PURCHASE HISTORY.   

    THE POINTS, REWARDS, AND OFFERS FOR RVCA INSIDER PROGRAM MEMBERS ARE BASED ON OUR GOOD-FAITH ESTIMATE OF THE VALUE OF THE PERSONAL INFORMATION PROVIDED TO US IN CONNECTION WITH THE PROGRAM.  WE ESTIMATE THAT THE VALUE TO BOARDRIDERS OF THE PERSONAL INFORMATION YOU PROVIDED TO FACILITATE PARTICIPATION IN THE PROGRAM IS $0.66.   WE HAVE CALCULATED THIS VALUE BASED ON ESTIMATED INCREMENTAL AVERAGE ORDER VALUE PER LOYALTY ORDER COMPARED TO A NON-LOYALTY ORDER, ACCOUNTING FOR PROMOTIONAL DISCOUNTS AND COSTS ASSOCIATED WITH LOYALTY ORDERS.   

    FOR MORE INFORMATION ABOUT THE CCPA AND DATA COLLECTION, PLEASE VIEW OUR PRIVACY POLICY HERE. 

    IN NO EVENT WILL COMPANY, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR PARTICIPATING IN RVCA INSIDER, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM MEMBERSHIP IN RVCA INSIDER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE OR MISUSE OF RVCA INSIDER. 

    BY PARTICIPATING IN RVCA INSIDER, YOU ACKNOWLEDGE THAT RVCA INSIDER, THE REWARDS, OFFERS, AND THE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO WARRANTY THAT: (A) THE SITES, RVCA INSIDER, THE REWARDS OR OFFERS WILL MEET YOUR REQUIREMENTS; (B) ACCESS TO THE SITES OR RVCA INSIDER WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE QUALITY OF THE SITES, RVCA INSIDER, THE REWARDS OR OFFERS WILL MEET YOUR EXPECTATIONS; AND/OR (D) ANY ERRORS OR DEFECTS ON THE SITES, OR WITH RESPECT TO RVCA INSIDER, REWARDS OR OFFERS WILL BE CORRECTED. 

    PARTICIPATION IN RVCA INSIDER IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, ELECTRICAL SYSTEM, WIRELESS ROUTER OR COMMUNICATION DEVICE, LOSS OF DATA OR OTHER HARM THAT RESULTS FROM SUCH ACTIVITIES. COMPANY ASSUMES NO LIABILITY FOR ANY COMPUTER VIRUS OR OTHER SIMILAR SOFTWARE CODE THAT IS DOWNLOADED TO YOUR COMPUTER FROM THE SITES OR IN CONNECTION WITH RVCA INSIDER. COMPANY WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD OR ACCOUNT, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. 

     

  • How do I become a loyalty member?
  • Why have my points not been added?

     You can earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by RVCA or its third-party partners from time to time. Points will expire twelve (12) months after they are earned on a rolling basis. Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar.

    $1 spent = 1 point earned

    *excludes taxes and shipping costs*   

        Please keep in mind that for Online purchases, your points will not accumulate until after your order ships out to avoid errors regarding inventory, typically 3-5 business days from placing your order.
       For In-Store purchases, points typically accumulate within 24-48 hours of your purchase. Keep in mind that  you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address or other membership information (ID number) in order to earn Points on your in-store purchase.   

       Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items:  purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases.

     

  • DO LOYALTY MEMBERS RECEIVE FREE RETURNS?

    Unfortunately, we do not offer free returns due to additional fees associated with international shipments.

About RVCA

About RVCA

  • Donation Inquiries

    Thank you for your interest in RVCA. We have solidified our partnerships for donations and support for this year, but very much appreciate your interest. 

    We receive a high number of donation inquiries and value your time. To be considered for donations or partnerships in the future, please provide the following information below. If we are able to assist in the future, we will reach out to the contact info you provide on next steps.

    Thank you again!

    Donation Requests: donationinquiries.usa@boardriders.com

    Subject Line: Donation Request

    Please include in body of message:

    • - Name of organization
    • - Name of event if applicable
    • - Date of event if applicable
    • - Contact Email
    • - Contact Name
    • - Donation Request

AFFILIATE PROGRAM

AFFILIATE PROGRAM

  • AFFILIATE PROGRAM

    ABOUT OUR RVCA AFFILIATE PROGRAM

    INTRODUCING THE RVCA AFFILIATE PROGRAM. THROUGH THIS PROGRAM, YOU’LL HAVE THE OPPORTUNITY TO EARN COMMISSION BY SHARING OUR BRAND AND PRODUCTS ON YOUR BLOG OR WEBSITE.

    WE WORK WITH THE RAKUTEN AFFILIATE NETWORK (RAN), ONE OF THE TOP AFFILIATE PLATFORMS TO TRACK TRAFFIC AND SALES. SIMPLY JOIN THE RVCA AFFILIATE PROGRAM THROUGH THE RAKUTEN AFFILIATE NETWORK (RAN) AND USE THE LINKS PROVIDED TO LINK TO RVCA.COM. AS AN AFFILIATE, EACH TIME YOU DIRECT A VISITOR FROM YOUR SITE TO RVCA.COM AND THEY MAKE A PURCHASE WITHIN 30 DAYS OF THEIR VISIT, YOU EARN A COMMISSION ON THAT ORDER.

    JOIN TODAY AND START EARNING!

    PROGRAM BENEFITS

    • FREE TO JOIN

    • QUICK AND EASY SIGN-UP

    • 30 DAY COOKIE DURATION

    • PRODUCT CATALOG/FEED UPDATED DAILY

    SHOPPER PERKS

    • FREE SHIPPING ON ALL ORDERS AND RETURNS FOR LOYALTY MEMBERS

    • ACCESS TO THE NEWEST RVCA RELEASES

    • THE LARGEST SELECTION OF RVCA ONLINE

    HOW TO GET STARTED

    1. IF YOU ARE ALREADY A PUBLISHER IN THE RAKUTEN AFFILIATE NETWORK, LOG IN AND ADD RVCA AS AN ADVERTISER (ID: 40492). IF YOU ARE NOT YET IN THE RAKUTEN AFFILIATE NETWORK, YOU MAY ENROLL AS A PUBLISHER HERE

    2. THROUGH THE RAKUTEN PORTAL, YOU’LL HAVE ACCESS TO OUR AFFILIATE CREATIVE ASSETS INCLUDING BANNERS, TEXT ADS, OUR PRODUCT FEED, AND YOUR VERY OWN AFFILIATE TRACKING CODE

    3. ADD LINKS TO YOUR WEBSITE THAT DRIVE TRAFFIC TO RVCA.COM

    4. EARN COMMISSION ON REFERRED SALES!

    READY?

    HAVE AN ACCOUNT? LOG IN TO THE NETWORK
    DON'T HAVE AN ACCOUNT YET? SIGN UP AS A PUBLISHER